Real Player Help (Zarlink Semiconductor)

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RealPlayer Help & Troubleshooting Suggestions

There are many variables that can affect your workstation’s ability to properly view realplayer content. The items below may aid you to resolve some of these problems.

Downloading RealPlayer
How can I improve the overall playback quality?
What can I do to improve the video image?
What can I do if the audio sounds like it is being played too fast or too slow?
Is it possible to decrease the amount of resources the RealPlayer uses?
What can I do if I cannot get a video to play at all?
I am behind a firewall and am having difficulty viewing a video. What do I do?

Downloading RealPlayer
Without the RealPlayer software, you will be unable view streaming media content available on the Zarlink Semiconductor website.

How can I improve the overall playback quality?
A single presentation (.rm) may be available in many different bandwidths. RealPlayer selects which presentation to play based on its configuration. If the bandwidth setting does not match your connection speed you will encounter video playback problems.

To check this:

Open RealPlayer and select Preferences from the Options menu
Click the Connection tab
In the Bandwidth section check to make sure that the Normal Bandwidth and Maximum Bandwidth settings match your Internet Connection speed

Playback difficulties can also be caused by network congestion. Try playing the content during times when Internet traffic is not at its peak, connections and playback will be better at other hours.

What can I do to improve the video image?
To receive the best possible video image, follow these guidelines:

Set your monitor to 16-bit (thousands) or 24-bit (millions) color
Update the system's video driver regularly
Close unnecessary applications on your computer
Do not use the Zoom button on lower bandwidth clips

What can I do if the audio sounds like it is being played too fast or too slow?
If the audio sounds too fast, too slow, scratchy, or distorted, change the Performance settings in the Player.

Select Preferences from the Options menu
Click the Performance tab
Click the Settings button
Click either "Disable 16-bit sound" or "Disable custom sampling rates" to modify the way your player and sound card interface. You may need to play with the settings to see which sounds best

Is it possible to decrease the amount of resources the RealPlayer uses?
The RealPlayer can be system intensive depending on the type and bandwidth of the file being played. Video files and high bandwidth files use more resources than low bandwidth audio files. If you are experiencing high resource usage, lower the system usage setting within the Preferences.

Open the Player
Click Options then Preferences
Click the Performance tab
Move the slider bar closer to Lowest CPU usage
Click OK to save the change

Try playing files with the slider at various CPU usage settings.

What can I do if I cannot get a video to play at all?
If you have already tried the suggestions listed on this page and still cannot play a video, please consult the technical support pages at the RealNetworks web site.

I am behind a firewall and am having difficulty viewing a video. What do I do?
If you received an error message about a firewall when you tried to play clips, or if you are not sure whether a firewall is preventing you from playing content, find out for sure by asking your Network Manager.

If you are behind a firewall and have difficulty viewing videos, please have your Network Manager review the "Firewall Support" documentation at the Real Networks web site.

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